Refund & Return Policy

Last updated: July 21, 2026

At Fragscenté, we want our customers to receive their orders in perfect condition. If your order arrives damaged, defective, or incorrect, we are here to help.

Eligibility for Returns

We accept return requests only in the following situations:

• The product arrives damaged
• The wrong product was delivered
• The product has a manufacturing defect or leakage issue

Due to the personal nature of fragrances, we do not accept returns or exchanges for change of mind, preference, or if you simply do not like the fragrance after purchase.

Return Request Period

Customers must contact us within 7 days of receiving their order to report any eligible issue.

Requests made after this period may not be accepted.

Requirements for Return Requests

To process your request, please provide:

• Order details
• Description of the issue
• Clear photos or videos showing the damage, defect, or incorrect item received

This helps us verify and resolve the issue quickly.

Resolution Options

If your request is approved, we may provide:

• A replacement product, or
• A refund, depending on the situation and availability

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us before using the product. We will review the issue and provide the appropriate solution.

Non-Returnable Situations

Returns are not accepted for:

• Change of mind
• Preference regarding fragrance scent
• Used or opened products without a verified issue
• Incorrect customer-provided delivery information

Contact Us

For return or refund requests, please contact us:

Brand: Fragscenté
Email: fragscente.store@gmail.com